Frequently Asked Questions

Are the products made with original illustrations?

Yes. Lorena Artwork designs start from original illustrations created by Lorena.

Where can I see shipping options and costs?

Available shipping options and the final shipping cost are shown at checkout, depending on the destination and the products in your cart.

Can I track my delivery?

When the selected shipping method includes tracking, you will receive tracking information after your order has been shipped.

What should I do if there is a problem with my product or order?

You can contact us through the Contact page. Please include your order number and a short description of the issue so we can check it more quickly.

How do returns work?

Return eligibility and conditions are described in the Refund Policy available in the store footer.

Can I buy the products as gifts?

Yes. Many Lorena Artwork products make lovely small gifts for people who love cats, animals and illustration.